https://helpforum.sky.com/t5/Broadband/Vincent-Nemet-Mikula/m-p/4852310#M449081 <P>Why isn't my internet working properly?</P> Sat, 14 Dec 2024 20:57:46 GMT Vincent1988 2024-12-14T20:57:46Z https://helpforum.sky.com/t5/Broadband/Vincent-Nemet-Mikula/m-p/4852310#M449081 <P>Why isn't my internet working properly?</P> Sat, 14 Dec 2024 20:57:46 GMT https://helpforum.sky.com/t5/Broadband/Vincent-Nemet-Mikula/m-p/4852310#M449081 Vincent1988 2024-12-14T20:57:46Z https://helpforum.sky.com/t5/Broadband/Vincent-Nemet-Mikula/m-p/4852312#M449082 <P>could you fix it it keeps crashing i can't work</P> Sat, 14 Dec 2024 21:02:34 GMT https://helpforum.sky.com/t5/Broadband/Vincent-Nemet-Mikula/m-p/4852312#M449082 Vincent1988 2024-12-14T21:02:34Z https://helpforum.sky.com/t5/Broadband/Vincent-Nemet-Mikula/m-p/4852330#M449086 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4071821">@Vincent1988</a>&nbsp;You are not contacting customer service here, the forum is mainly customer to customer support.</P><P>You need to run the connection test via your account, if it finds a problem it should give you the option to book an engineer, if it doesn't give that option you will have to call to log the fault and have Sky book Openreach to attend(the test can be run over a mobile connection), the standard target fix time is 2 working days starting the day after it's reported, that would mean Wednesday at the earliest and you will get no extra priority because you work from home as you are using a domestic only service.</P> Sat, 14 Dec 2024 21:36:05 GMT https://helpforum.sky.com/t5/Broadband/Vincent-Nemet-Mikula/m-p/4852330#M449086 daveNOS 2024-12-14T21:36:05Z