topic Sky Hub keeps losing Internet connection in Broadband

Sky Hub keeps losing Internet connection

Yannis — Sat, 14 Dec 2024 19:37:11 GMT

The sky hub for a few weeks now keeps losing the internet conenction and then reconnects. Frequency changes. Today seems to be quite temperamental

Re: Sky Hub keeps losing Internet connection

Addie15 — Sun, 15 Dec 2024 11:41:48 GMT

Hi there, @Yannis. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Hub keeps losing Internet connection

Yannis — Thu, 16 Jan 2025 19:46:23 GMT

Hi Addie,

This issue has not been resolved as an openreaxh engineer came for a visit and did not find anything wrong with their connection and said that the hub will need to be changed. I still have the same issues with my connection. I would like to escalate this message and speak to the team to ask for updates on my issue.