topic Internet slow in Broadband

Internet slow

Andrew243 — Sat, 14 Dec 2024 17:35:56 GMT

My internet is showing as fine on the sky app but my actual speed is incredibly poor. We are only getting 10 mbps download speed and 12.6 mbps upload. Not good enough to support simple streaming services. Can this be fixed please

Re: Internet slow

Tom-W19 — Sun, 15 Dec 2024 11:42:02 GMT

Hi @Andrew243

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Internet slow

Addie15 — Tue, 17 Dec 2024 11:42:42 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.