topic Re: Broadband outage 8/12/24 ongoing in Broadband

Broadband outage 8/12/24 ongoing

Michelles51 — Sat, 14 Dec 2024 12:48:08 GMT

Broadband outage since last Saturday . So 1 week now . In b13 area . No information re: when getting back. No tv / WiFi.

Re: Broadband outage 8/12/24 ongoing

caesarome — Sat, 14 Dec 2024 13:33:28 GMT

@Michelles51

Does anything appear here for you:

https://www.sky.com/servicechecker

Re: Broadband outage 8/12/24 ongoing

Michelles51 — Sat, 14 Dec 2024 13:53:01 GMT

yes says they are working on it and will be fixed in a couple of days ... this has been the case since Monday .

Re: Broadband outage 8/12/24 ongoing

caesarome — Sat, 14 Dec 2024 13:57:59 GMT

Openreach are the company that will be tasked to carry out the repair and they do work out their own speed I'm afraid. If you want you could try calling Sky to see f they have any further updates.

Re: Broadband outage 8/12/24 ongoing

rottie — Sat, 14 Dec 2024 16:07:23 GMT

exactly the same scenario for me since early Saturday 7th. No sign of a repair. No communications...

Re: Broadband outage 8/12/24 ongoing

Michelles51 — Sat, 14 Dec 2024 18:51:07 GMT

Absolute nightmare . I need to do some work from home that can't be done in a public space so can't go to a cafe to work . In the mean time no tv , kids can't do college work here so they have to stay at their dads and I can't work . Sky told me yesterday that open reach don't work weekends either and we continue to pay for services we can't use .

Re: Broadband outage 8/12/24 ongoing

TimmyBGood — Sat, 14 Dec 2024 19:10:32 GMT

@Michelles51 wrote:

Sky told me yesterday that open reach don't work weekends either

For individual domestic broadband repair, that's correct. ISP monthly subscription doesn't cover the cost of seven day cover.