topic Outage 10th December in Broadband

Outage 10th December

Sabazios — Sat, 14 Dec 2024 11:25:45 GMT

Hi,

had an outage since the 10th December but it was from the 9th December.

no updates have been given , and receding 2gb comp isn't helping as I work from home. It's been 4 days and still no update. Who do i contact to see what is happening.

thanks,

Re: Outage 10th December

Sabazios — Sat, 14 Dec 2024 11:26:51 GMT

Receiving

Re: Outage 10th December

caesarome — Sat, 14 Dec 2024 13:37:33 GMT

@Sabazios

Does anything appear here for you:

https://www.sky.com/servicechecker

Re: Outage 10th December

Sabazios — Sat, 14 Dec 2024 14:06:11 GMT

Hi, have the red there is an issue with your broadband and it's been like that since last Sunday. First I was told 48 hours 6 days later nothing has changed.

Re: Outage 10th December

rottie — Sat, 14 Dec 2024 15:49:30 GMT

I'm so sorry .. I have exactly the same complaint in another thread, only I have broadband outtage since 7th.

I am being told to wait, stilll, but how do I know somebody is even looking at this, a week later.