topic Re: Home Move in Broadband

Home Move

MrsC_77 — Sat, 14 Dec 2024 10:41:30 GMT

I have a Home Move booked for 18/01 the virtual assistant is telling me I don't have one booked but won't get me through to an advisor but also I have received an Ethernet cable from them. We're not having Sky TV just the broadband so anyone any idea what the ethernet cable is for. We just have a simple phone line box nothing else? Thanks in advance. Oh and how can I get through to an advisor?

Re: Home Move

TimmyBGood — Sat, 14 Dec 2024 10:49:29 GMT

@MrsC_77

Receiving the 'conversion kit' means you are getting an FTTP installation and already have a Sky Broadband Hub (or Max Hub). The ethernet cable goes between the ONT ('fibre modem') which will be fitted as part of the installation, and an ethernet port on the Hub.

Upgrading to an optical connection is now standard practice for Home Moves where there's FTTP infrastructure in the area.

Re: Home Move

Daniel0210 — Sat, 14 Dec 2024 10:46:43 GMT

@MrsC_77 wrote:
Oh and how can I get through to an advisor?

@MrsC_77
From a Sky Talk landline or a Sky mobile dial 150 to call Sky (free) or alternatively use this link:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and a dedicated 03** UK number is displayed.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated 0818 ROI number.
(The forum doesn’t allow us to type the numbers in full).

Similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

Re: Home Move

MrsC_77 — Sat, 14 Dec 2024 10:51:16 GMT

Thank you that's what I didn't understand but now I understand that an engineer is booked so I guess he will fit this box that I need to plug the ethernet cable in to. Thank you for explaining to me