topic Re: Contacting sky in Broadband

Contacting sky

LC22 — Fri, 13 Dec 2024 14:44:54 GMT

I have had an issue with sky since Feb 2024 and my Xbox has not worked since then. Despite countless times trying to contact have never managed to speak to anyone. Completely dissatisfied with everything 😞 please tell me how I can speak to a person

Re: Contacting sky

caesarome — Fri, 13 Dec 2024 16:05:48 GMT

@LC22

What is the issue with your Xbox, are you a Sky Broadband customer ?

Re: Contacting sky

mike+simmonds — Fri, 13 Dec 2024 16:05:48 GMT

Hi @LC22

You can call 150 if you are on Sky mobile, on the the link below there is a phone number at the end if you click "need more help"

https://www.sky.com/help/home

The thing is though, the automatic voice system will try to direct you down different methods of contact, so one suggestion I've heard is to say nothing and hopefully you will eventually get through to a person

Re: Contacting sky

LC22 — Fri, 13 Dec 2024 23:59:40 GMT

I don't have sky mobile

Re: Contacting sky

LC22 — Sat, 14 Dec 2024 00:00:52 GMT

It an x box it is the actual sky q box says no signal

Re: Contacting sky

Daniel0210 — Sat, 14 Dec 2024 06:19:12 GMT

@LC22 wrote:

It an x box it is the actual sky q box says no signal

So nothing to do with an x box? if your Sky Q box is showing the error message 'no signal' it's not a broadband issue.

A message displaying ”no signal” tends to be generated from your TV and normally means your TV’s not seeing the Sky box on the relevant HDMI input.

If you are seeing a message of “no satellite signal” firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s almost certainly a dish alignment issue so check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.