topic Re: Turning off SIP ALG in Broadband

Turning off SIP ALG

DaveStreet — Fri, 13 Dec 2024 16:55:57 GMT

I can see on the forums the steps to turn off ALG on your router.

Unfortunately under advanced I have no ALG options and there is nothing to turn off?

TimmyBGood — Fri, 13 Dec 2024 17:28:12 GMT

@DaveStreet wrote:

Unfortunately under advanced I have no ALG options and there is nothing to turn off?

If you have a white Max Hub, that would be as expected: there isn't any such setting available to users.

Sky is apparently in the process of addressing an issue with Max Hubs and SIP phones.

Treacle08 — Tue, 19 Aug 2025 11:11:30 GMT

Can someone escalate this message?
I have sky max white hub and have issues with incoming calls on my VOIP Yealink Phone, the calls disconnect

GD1 — Tue, 19 Aug 2025 11:13:49 GMT

@Treacle08 I'm afraid we can't escalate your message as the messaging service is offline, you'll need to call Sky.

Treacle08 — Wed, 03 Sep 2025 14:19:17 GMT

Can someone escalate this message?
I have sky max white hub and have issues with incoming calls on my VOIP Yealink Phone, the calls disconnect

daveNOS — Wed, 03 Sep 2025 15:07:27 GMT

@Treacle08 No, as already mentioned the escalation service is offline and there is no update on when it will be back. You will have to call Sky.

Treacle08 — Wed, 03 Sep 2025 15:57:11 GMT

No hope then as I have had no response at all from the team that are supposed to be calling me back! Again !

Treacle08 — Wed, 03 Sep 2025 15:57:49 GMT

Do we know how long this will take ?