topic Re: Sky Max unstable network in Broadband

Sky Max unstable network

IDMc — Thu, 12 Dec 2024 19:24:04 GMT

Hi,

I've recently renewed my broadband and this time went with Sky Max due and upgraded my speed.

Wifi is now much worse than before! The living room with a smart TV where it was fine before now can't keep a connection to wifi and the TV keeps saying the network is unstable. It is not that far from the hub.

Tried adding the Max Pod but it just keeps blinking and never connects even if it is less than 10 feet from the hub. To be honest it looks like Sky have sent me a damaged Pod as it it looks like it has an impact mark depression dead centre. on the front of it.

I've tried resetting the hub a few times but no difference.

At this point in time I've upgraded and have much worse wifi than before.

Anyone have any ideas how I can resolve this?

Re: Sky Max unstable network

Lisa-P1987 — Fri, 13 Dec 2024 13:12:36 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Max unstable network

Addie15 — Sun, 15 Dec 2024 13:12:11 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Sky Max unstable network

IDMc — Sun, 15 Dec 2024 14:06:35 GMT

I still have the problem, but haven't seen any response other than someone saying it was beign escalated!