topic Re: Slow internet. in Broadband

Slow internet.

Tom197 — Thu, 12 Dec 2024 11:18:11 GMT

I recently upgraded to full fibre 500. I was previously on a standard broadband package getting speeds of 30-50mbs.

The first few weeks of upgrading speed on devices was c.480-600mbs. Over the lady month speed has dropped dramatically to 30-45mbs.

I've followed the help advice in the automatic chat including resetting my hub.

My online account is saying that the hub receives c.450mbs. But on devices it is only getting much lower.

Since upgrading we have not added more devices to the network or moved the router. The service has just got worse.

Re: Slow internet.

Mr+Flibbles+86 — Fri, 13 Dec 2024 09:13:31 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Slow internet.

Addie15 — Sun, 15 Dec 2024 11:09:27 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.