topic Re: No response on Wifi in Broadband

No response on Wifi

Ryanmcc741 — Thu, 12 Dec 2024 14:29:56 GMT

Recently moved house and got Sky in, the wifi is shocking bad and doesn't work in most of the rooms.

So I ordered the Sky Wifi Max in the hope of getting better wifi in the house.

Ordered it a week ago and I have heard nothing since, no emails or nothing? When does this become active as the wifi is currently basically unusable.

Re: No response on Wifi

TimmyBGood — Thu, 12 Dec 2024 17:20:07 GMT

@Ryanmcc741

Do you already have a white Max Hub? If so, you've added the WiFi Max subscription supplement, and can now make a manual claim for booster hardware. By itself the add-on does not (and cannot) change wireless performance.

Re: No response on Wifi

TimmyBGood — Thu, 12 Dec 2024 17:20:35 GMT

@Ryanmcc741

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these.

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.