topic Re: New customer Subscription issues in Broadband

New customer Subscription issues

CSm1th — Tue, 10 Dec 2024 06:46:54 GMT

I'm new to sky tv and broadband , just taken out a 24 month contract however when the contract came through in email it was incorrect .

i paid for FF 500 and the paperwork stated FF150

Having pspoken to 3 separate customer service team with a promiseof a call back last night (didn't happen) I am now left with a cancelled then reinstated offer of almost double of what I was offered originally to take out the deal.

to top it all off the equipment has been sent to the new address even though I stated that it had to come to my current address? 4 times I've had a failed delivery email WHATS GOING ON SKY,

Well below customers expectations and basic customer care.

ps I have the original call with the price offered recorded on my iPhone as this is what Sky keep telling me that they will check there systems!

absolutely gutted that I w had to leave a rival service to join what I thought was an established company. I fear NOT.

Help !!! I'm drained !

Re: New customer Subscription issues

Daniel0210 — Tue, 10 Dec 2024 06:55:34 GMT

@CSm1th wrote:

the equipment has been sent to the new address even though I stated that it had to come to my current address

@CSm1th

The equipment is only sent to the address the account will be activated at.

Re: New customer Subscription issues

CSm1th — Thu, 12 Dec 2024 16:29:33 GMT

Hi Daniel , thank you for your reply

this was emphasised at the time of the sales call that I would not be living there (new build) until after the 17th they assured me that it would come to the address that am in at this time !
I asked on more than 2 occasions to make sure and it was reiterated to me that it would come to my current address

Re: New customer Subscription issues

Daniel0210 — Thu, 12 Dec 2024 16:39:31 GMT

@CSm1th

My son got the keys for his new build on 22 November, ordered Sky Fibre and Sky Q on 23 November and the hub was delivered by Royal Mail to the new build today for activation date of 17 December. Sky Q hopefully set for installation on 23 December.

All you can do is call Sky but by the time a re-delivery is arranged you'll probably be at the new address.