topic Re: My internet isn’t working after multiple resets in Broadband

My internet isn’t working after multiple resets

Kim126 — Thu, 12 Dec 2024 11:07:04 GMT

My internet isn't working. I've tried resetting it numerous times but it's still not working. I've tested my broadband and wifi on the app, it says everything is fine but it's still not working on my devices.

Re: My internet isn’t working after multiple resets

caesarome — Thu, 12 Dec 2024 12:04:43 GMT

@Kim126

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: My internet isn’t working after multiple resets

Tom-W19 — Thu, 12 Dec 2024 12:34:20 GMT

Thanks for escalating. We've sent an invite to @Kim126.

Re: My internet isn’t working after multiple resets

Addie15 — Sat, 14 Dec 2024 12:34:04 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.