https://helpforum.sky.com/t5/Broadband/Outage-in-stevenage/m-p/4849847#M448417 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4209052">@Silv1</a>&nbsp;</P> <P>We are customers so we can't give you an update unfortunately. You won't receive an update from Sky on here.</P> <P><BR />In case you aren’t already aware, the following link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.<BR /><A href="https://www.sky.com/help/articles/auto-compensation" target="_blank" rel="noopener noreferrer">https://www.sky.com/help/articles/auto-compensation</A><BR /><BR />If you have a total loss of service and it isn’t fixed after two full WORKING days <STRONG>from when you notify Sky of the fault, </STRONG>you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).</P> Thu, 12 Dec 2024 11:37:26 GMT Daniel0210 2024-12-12T11:37:26Z https://helpforum.sky.com/t5/Broadband/Outage-in-stevenage/m-p/4849812#M448404 <P>Ok so my Internet is down since 10th Dec,keeps saying outage in my area stevenage,it's not fixed as yet,still waiting yet it says two days to fix on sky site which is up.will I be compensated for the days without Internet?I don't&nbsp; thing 2Gb is acceptable&nbsp; I.m eating data like no tomorrow.a reduction on my bill would be more acceptable, Sky please get this sort now.</P> Thu, 12 Dec 2024 11:04:03 GMT https://helpforum.sky.com/t5/Broadband/Outage-in-stevenage/m-p/4849812#M448404 Silv1 2024-12-12T11:04:03Z https://helpforum.sky.com/t5/Broadband/Outage-in-stevenage/m-p/4849847#M448417 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4209052">@Silv1</a>&nbsp;</P> <P>We are customers so we can't give you an update unfortunately. You won't receive an update from Sky on here.</P> <P><BR />In case you aren’t already aware, the following link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.<BR /><A href="https://www.sky.com/help/articles/auto-compensation" target="_blank" rel="noopener noreferrer">https://www.sky.com/help/articles/auto-compensation</A><BR /><BR />If you have a total loss of service and it isn’t fixed after two full WORKING days <STRONG>from when you notify Sky of the fault, </STRONG>you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).</P> Thu, 12 Dec 2024 11:37:26 GMT https://helpforum.sky.com/t5/Broadband/Outage-in-stevenage/m-p/4849847#M448417 Daniel0210 2024-12-12T11:37:26Z