topic Re: Internet has dropped: intermittent solid/flashing orange internet and voice in Broadband

Internet has dropped: intermittent solid/flashing orange internet and voice

Iain28 — Wed, 11 Dec 2024 09:57:51 GMT

Internet connection has dropped this morning

No identified issues with diagnostics relating to local service or connection up to hub

Hub is showing solid orange for internet and solid orange for voice. Occasionally changes to flashing orange for internet.

Connection does very occasionally restore before dropping again.

Re: Internet has dropped: intermittent solid/flashing orange internet and voice

Mr+Flibbles+86 — Thu, 12 Dec 2024 10:14:32 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Internet has dropped: intermittent solid/flashing orange internet and voice

Addie15 — Sun, 15 Dec 2024 11:01:34 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.