topic Re: WiFi Connection dropouts in Broadband

WiFi Connection dropouts

Loobs72 — Thu, 12 Dec 2024 06:27:19 GMT

My setup is a sky q box and 3 minis. Router is upstairs as that is where the connection comes into the house. The mini boxes frequently freeze and it is driving me mad. I am presuming it is a broadband issue as it happens to all the minis. I have plugged in a wifi repeater (non sky) but not really helped. Anyone got any ideas? Thanks

Re: WiFi Connection dropouts

Chrisee — Thu, 12 Dec 2024 06:45:47 GMT

@Loobs72 Q minis only work when the main Q box is powered and not in eco standby mode they dont require internet access to watch live TV . I would call Sky as they should sort issues with Q boxes losing connection either by sending you a booster (your current boister cannot work so disconnect it) or by arranging for an engineer to call.

Re: WiFi Connection dropouts

Loobs72 — Thu, 12 Dec 2024 18:39:13 GMT

The main sky q box is definitely not in eco mode. Is it a tv or broadband engineer I need?

Re: WiFi Connection dropouts

Loobs72 — Fri, 13 Dec 2024 14:58:42 GMT

Anyone know if I need a tv or broadband engineer for this? I have a tv engineer booked for next week but I'm not sure if it is tv I need.