https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/4849281#M448149 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3811968">@Lozza53</a>&nbsp;</P> <P>We are customers here who help each other so the first thing to check is this link to see if there are any outages in your area:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Wed, 11 Dec 2024 19:59:45 GMT caesarome 2024-12-11T19:59:45Z https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/4849133#M448107 <P>I do not have an internet connection I have tried using the chat function but your robot asked me the same questions over and over again getting me nowhere&nbsp;</P><P>&nbsp;</P><P>I have not had internet all day and I work from home so this is very inconvenient&nbsp;</P> Wed, 11 Dec 2024 17:42:58 GMT https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/4849133#M448107 Lozza53 2024-12-11T17:42:58Z https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/4849281#M448149 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3811968">@Lozza53</a>&nbsp;</P> <P>We are customers here who help each other so the first thing to check is this link to see if there are any outages in your area:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Wed, 11 Dec 2024 19:59:45 GMT https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/4849281#M448149 caesarome 2024-12-11T19:59:45Z