topic Continued WiFi problem in Broadband

Continued WiFi problem

Mabi1 — Wed, 11 Dec 2024 19:48:54 GMT

We've had issues with this wifi since we moved here 6 years ago. We now have no phone signal so it has highlighted how bad it is. I'm sat next to to my partner and trying to send a WhatsApp and it won't send. We need one more attempt to sort the issue or we'll have to give up and try another supplier. Connection continually drops and have had engineers round who don't fix the issue. We want to use you but can't keep paying for something we don't get to use.

Re: Continued WiFi problem

Lisa-P1987 — Thu, 12 Dec 2024 09:59:52 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Continued WiFi problem

Addie15 — Sat, 14 Dec 2024 11:21:13 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.