topic Re: Possible WhatsApp scam in Broadband

Possible WhatsApp scam

Family+Walker — Sun, 24 Nov 2024 10:26:48 GMT

Hi. I have been contacted by what looks like a genuine Sky WhatsApp account suggesting I am eligible for a full fibre upgrade. Is this genuine?

Re: Possible WhatsApp scam

cookiemonsteruk — Sun, 24 Nov 2024 10:35:20 GMT

@Family+Walker

A few months back sky did start a whatsapp campagn tnw migrate superfast part fibre customers to full fibre

If in doubt call sky

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

Re: Possible WhatsApp scam

caesarome — Sun, 24 Nov 2024 12:11:11 GMT

@Family+Walker

https://www.sky.com/help/articles/full-fibre-broadband-at-no-extra-cost

We might also send you a WhatsApp message if you’re eligible.

WhatsApp message: “Great news, [name]. Your home is now eligible for Full Fibre…”

Re: Possible WhatsApp scam

TimmyBGood — Sun, 24 Nov 2024 12:28:04 GMT

@Family+Walker

If it's in the UK, one possible point of confirmation is to use the BT Wholesale Availability Checker to verify which broadband provisioning types are available.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.

Re: Possible WhatsApp scam

Pam109 — Wed, 11 Dec 2024 18:28:43 GMT

I have just had the same WhatsApp twice in same day. Would like to know whether this is a scam please.

Re: Possible WhatsApp scam

TimmyBGood — Wed, 11 Dec 2024 18:31:05 GMT

@Pam109

As is stated in the posts above yours, there's a legitimate Sky campaign currently going out on WhatsApp.

Of course it's always possible that scammers spot this and use it to their own advantage.

Re: Possible WhatsApp scam

Annahum — Sun, 03 Aug 2025 09:27:52 GMT

I have had the same and wanting to know if it's genuine

Re: Possible WhatsApp scam

TimmyBGood — Sun, 03 Aug 2025 09:39:02 GMT

@Annahum

To repeat again, there is a legitimate reason ongoing Sky campaign using WhatsApp, but scammers are clever enough to spot such things and duplicate them for their own ends.

No-one in this forum can advise if the contact in your particular case is authentic.

Re: Possible WhatsApp scam

JimM1 — Sun, 03 Aug 2025 10:27:24 GMT

@Annahum Had similar the other evening when alleged call came in on a +44800 number and on the other end was a person saying they were from sky, i was busy helping son hang a new TV so asked them to call me back which they never did as yet, but i called sky day later and asked what was going on after the CS went off to check she came back said yes we see that sky sales did try to call you and are you happy with this answer, OK said i, please fill out the survey which i did, NOTE i put was GET it on the My Messages section, let me go look see what/where/when and save me hanging on the phone for 30mins to get through!

That's going to be systems issue if they can do so but takes away all the maybe a scam or not, as SCAMMERS will never get to that and if they did would be time to get out off sky!