topic Re: My Sky App. Broadband page missing device settings in Broadband

My Sky App. Broadband page missing device settings

MJStevenson — Wed, 11 Dec 2024 12:46:54 GMT

The My Sky app allows me to control and set times to pause devices connected to the sky max hub. I have woken today to restore some of those devices and the whole page is different and has no Hub settings.

Manage connected devices tab

Dan145 — Wed, 11 Dec 2024 13:08:36 GMT

Hi not sure if I am going mad but yesterday I had the tab on the app to manage devices connected to my hub but today it has completely disappeared off the app we had a new wig pod max installed yesterday don't know if that would make a difference

Devices are not showing on my sky broadband app

Giles123 — Wed, 11 Dec 2024 13:16:12 GMT

I'm trying to access my devises that are connected to my broadband but the option is no longer visible. I have turned off certain devices but I need them on asap

Re: Devices are not showing on my sky broadband app

CarolineElv — Wed, 11 Dec 2024 13:22:28 GMT

I am having the same issue. Can't view hub / pods on the app or via sky.com

Mysky app devices not visable

bendh — Wed, 11 Dec 2024 13:29:14 GMT

Have had to re-install Mysky app on phone for broadband. Normally i can see and manage devices connected to my wifi, but this doesnt appear on the app .

Settings only show broadband shield, internet security.

Re: My Sky App. Broadband page missing device settings

Michaelb1984 — Wed, 11 Dec 2024 13:33:47 GMT

I have the same issue, so now i can not access the parental controls

Re: Devices are not showing on my sky broadband app

Giles123 — Wed, 11 Dec 2024 13:43:48 GMT

Is this community section for us to fix the issue or is a sky technician going to answer?

Re: My Sky App. Broadband page missing device settings

Beth1702 — Wed, 11 Dec 2024 13:57:30 GMT

I have exactly the same problem. Sky app no longer shows my hub or pod so I can't change any of my parental setting schedules for my children's devices and can no longer see what devices are connected to hub/pod. So fustrating! Thought it was just me going mad that I couldn't see them but sounds like it's a wider issue!

Re: My Sky App. Broadband page missing device settings

Beth1702 — Wed, 11 Dec 2024 14:18:15 GMT

Just re-checked my app and it now appears to be working again! I can now see my devices and parental controls etc. guessing it was a glitch with the app.

Re: My Sky App. Broadband page missing device settings

Anonymous — Wed, 11 Dec 2024 14:29:57 GMT

There was an incident today where Sky Max options wouldn't populate in the My Sky app.

This has now been resolved.

Re: My Sky App. Broadband page missing device settings

Stevo111 — Tue, 02 Sep 2025 21:11:02 GMT

Mine is the same it would be nice for someone from sky to read it and sort it out

Re: My Sky App. Broadband page missing device settings

Stevo111 — Tue, 30 Dec 2025 08:42:12 GMT

I have emailed the my sky app devs and it's like talking to a wall getting no help at all

Re: My Sky App. Broadband page missing device settings

JimM1 — Tue, 30 Dec 2025 10:34:33 GMT

@Stevo111 Sky DO NOT use e-mail so not even sure what you have done, that is not a form off communications to sky!

Re: My Sky App. Broadband page missing device settings

Stevo111 — Tue, 30 Dec 2025 10:50:44 GMT

It was on the my sky app support