topic vanished in Broadband

vanished

funny32 — Wed, 11 Dec 2024 10:33:02 GMT

i paused devices last night woke up this morning to unpause and its vanished off the app so everything is still paused

Re: vanished

jamesn123 — Wed, 11 Dec 2024 11:07:28 GMT

Hi @funny32

Do you have the Sky hub max & WiFi max addon?

Re: vanished

funny32 — Wed, 11 Dec 2024 11:24:53 GMT

i have the sky max hub and sky max pod it all was fine until this morning went on to un pause and cant find it on there anymore

Re: vanished

Chrisee — Wed, 11 Dec 2024 11:25:54 GMT

@funny32 there is an issue with the app which Sky tell use they are sorting.

Re: vanished

funny32 — Wed, 11 Dec 2024 11:28:18 GMT

oh ok thank you do you know how long that would take

Re: vanished

Chrisee — Wed, 11 Dec 2024 11:33:07 GMT

@funny32 unfortunately not.

Re: vanished

Garry1975 — Wed, 11 Dec 2024 12:07:01 GMT

I have the same issue, have contacted Sky known issue and have passed to technical team.............not much help when you have device/s disabled from internet, is there another way to at least unpause while this is fixed?

Re: vanished

Garry1975 — Wed, 11 Dec 2024 14:14:40 GMT

Just checked app, this has been fixed for 🙂