topic Re: Communitator app stopped working with Sky broadband in Broadband

Communitator app stopped working with Sky broadband

jamie149 — Thu, 28 Nov 2024 19:50:42 GMT

App is owned by telecoms consortium and from Tuesday this week 26/11/24 and no dialing tone.

Re: Communitator app stopped working with Sky broadband

daveNOS — Thu, 28 Nov 2024 20:13:10 GMT

@jamie149 Have you spoken to the app developers to see if they can offer any advice?

Re: Communitator app stopped working with Sky broadband

TimmyBGood — Thu, 28 Nov 2024 20:18:47 GMT

@jamie149

Do you have a black or a white Sky Hub?

Re: Communitator app stopped working with Sky broadband

jamie149 — Sat, 30 Nov 2024 21:41:04 GMT

White hub

Re: Communitator app stopped working with Sky broadband

jamie149 — Sat, 30 Nov 2024 21:43:51 GMT

Not yet. App works when I connect via a mobile phone. Network.

Re: Communitator app stopped working with Sky broadband

AshAl88 — Wed, 11 Dec 2024 09:32:41 GMT

@jamie149 Hi, did you get this resolved as I am having exactly the same issue. Sky have run numerous tests and said theres nothing else they can do!

Re: Communitator app stopped working with Sky broadband

jamie149 — Wed, 11 Dec 2024 12:23:29 GMT

Yes we did. The issue was SIPALG. An advisor did say if you login to the router and select advance settings you can switch it off. Save the new settings and then switch the router off for an hour to update. I also completed a form which I found when I serached SIPALG on this forum. It's linked to VPN access. Just complete the form if you're not comfortable with changing the settings manually and when asked for the VPN company simply put EXPRESS VPN as a example. Hope this helps