Wi fi issues

d971 — Tue, 10 Dec 2024 08:24:36 GMT

Wi fi is terrible around the house, keeps dropping out, even when in the same room as the hub. This has been getting progressively worse over the last few months. When we run tests sometimes it comes back saying no items are connected to the hib(when they definitely are connected) and sometimes comes back with just so many items connected. And at times my it says my phone is connected but the OK IS coloured red and when you click on wi fi help it just goes to this discussion page. We've tried re setting the router, switching it off waiting a while then switch it off, even tried switching the fibre box off then on, nothing improves it. Very frustrated with Sky wi fi.

Re: Wi fi issues

Addie15 — Wed, 11 Dec 2024 08:49:09 GMT

Hi there, @d971. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

topic Re: Wi fi issues in Broadband

Wi fi issues

Re: Wi fi issues