topic Re: Broadband keeps dropping out in Broadband

Broadband keeps dropping out

Shand7 — Sun, 08 Dec 2024 07:48:31 GMT

My broadband is constantly dropping out which is becoming really frustrating. There was never an issue with my old provider but since switching to Sky, it seems to be a regular occurrence. I have run all of the diagnostics and your systems are telling me there are no issues and everything is ok but it's not. None of my devices can connect to the internet despite restarting them and restarting the router. Also, when watching sport on Sky Glass, the action often freezes which is really annoying

Re: Broadband keeps dropping out

Addie15 — Mon, 09 Dec 2024 08:37:01 GMT

Hi there, @Shand7. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Broadband keeps dropping out

Addie15 — Wed, 11 Dec 2024 08:40:09 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.