topic WiFi connection issue in Broadband

WiFi connection issue

smy91 — Tue, 10 Dec 2024 18:52:39 GMT

Had sky broadband installed about 4 months ago, everything was great but in the last 2 weeks it won't connect to the tv in my room, I've tried 'turning it off and on again' but it just won't connect. Living room tv is fine and my phone connects no problem.
Is this a WiFi issue or is my tv a goner?

Re: WiFi connection issue

Addie15 — Wed, 11 Dec 2024 09:27:29 GMT

Hi there, @smy91. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: WiFi connection issue

Addie15 — Sat, 14 Dec 2024 11:08:13 GMT

Update-We are closing this session now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.