Poor WiFi connection

AAK212 — Tue, 10 Dec 2024 18:23:44 GMT

Upgraded to max broadband in the hope this would improve my WiFi range and there are still dead spots on the ground floor and in bedrooms. How do I get the boosters?

Re: Poor WiFi connection

TimmyBGood — Tue, 10 Dec 2024 18:49:05 GMT

@AAK212

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these.

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

topic Poor WiFi connection in Broadband

Poor WiFi connection

Re: Poor WiFi connection