topic Re: Outage and no updates?? in Broadband

Outage and no updates??

Steve394 — Tue, 10 Dec 2024 11:52:56 GMT

2 days now without internet. Sky Chat, doesnt work either and call waiting times are ridiculous. Website just says it there is an outage.

Re: Outage and no updates??

Maxino11 — Tue, 10 Dec 2024 11:55:38 GMT

I am in the exact same situation. Broadband down since Sunday morning - website says there's an outage and they're unable to give me an update on the situation when I called yesterday...

Re: Outage and no updates??

TimmyBGood — Tue, 10 Dec 2024 11:58:04 GMT

@Steve394 @Maxino11

Perhaps not entirely surprising after a named storm has swept over the country?

Even if your particular outages are unrelated, call centres will be under siege and Openreach response times correspondingly elongated.

Re: Outage and no updates??

Steve394 — Tue, 10 Dec 2024 12:32:51 GMT

Would anyone know if we can seek compensation for loss of broadband?

Re: Outage and no updates??

daveNOS — Tue, 10 Dec 2024 12:39:28 GMT

@Steve394 You should be entitled to the automatic compensation scheme https://www.sky.com/help/articles/auto-compensation

Re: Outage and no updates??

jamesn123 — Tue, 10 Dec 2024 16:01:16 GMT

I would be suprised if compensation is applicable if the outage is due to damage caused by the storm. Isnt there an extreme weather clause in the compensation scheme?

Re: Outage and no updates??

Steve394 — Tue, 10 Dec 2024 16:03:37 GMT

u maybe right. Bu this happened 2 days after the storms

Re: Outage and no updates??

jamesn123 — Tue, 10 Dec 2024 16:15:46 GMT

@Steve394

If your outage only started after the end of the storm then yes, but if it started over the weekend because of the storm and has extended into this week, you may still not be entitled to it. I am not sure though.