topic Re: WiFi issues in Broadband

WiFi issues

KimHubbard — Sat, 07 Dec 2024 19:52:34 GMT

I can't get a good signal once you leave the lounge where the hub is. So dining room bathroom kitchen and my bedroom WiFi is really bad can you help please as it's been like this for ages and it's driving me nuts. We use WiFi calling and even struggle to hear calls

Re: WiFi issues

Addie15 — Sun, 08 Dec 2024 09:30:17 GMT

Hi there, @KimHubbard. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: WiFi issues

Addie15 — Tue, 10 Dec 2024 09:29:55 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: WiFi issues

KimHubbard — Tue, 10 Dec 2024 10:57:39 GMT

I still need help please

Re: WiFi issues

Tom-W19 — Tue, 10 Dec 2024 11:06:05 GMT

Hi @KimHubbard

Your post has been escalated again to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147