topic Unable to respond to text message in Broadband

Unable to respond to text message

WillR — Tue, 10 Dec 2024 09:43:01 GMT

I received a text message from Openreach regarding them setting up my Sky Broadband, I am however not able to to respond to the text message, and keep getting a message that says text unable to send, despite having wifi and data.

Re: Unable to respond to text message

Chrisee — Tue, 10 Dec 2024 09:49:02 GMT

@WillR you will have to respond on a mobile phone. If stuck call `sky and ask them to respond to Openreach.

Re: Unable to respond to text message

WillR — Tue, 10 Dec 2024 09:50:59 GMT

I am already trying on a phone. - any other suggestions.

Re: Unable to respond to text message

FLC — Tue, 10 Dec 2024 10:22:48 GMT

If it's from a short code number then your phone & your phone provider will treat it as a premium text, even though it's free to call. Generally you need to find the Premium Text option in your phone's settings & enable that. Then you also need an out of contract spend above zero on your mobile account.

Given these issues I've no idea why Openreach & others use these numbers.

Re: Unable to respond to text message

MrT2000 — Tue, 10 Dec 2024 19:04:44 GMT

I had this problem and just kept hounding Sky support. They confirmed that an engineer had been booked but I kept getting messages to ask questions that I could reply to via text.

so I just called Sky every day.

eventually I got a message confirming the engineer visit and for some reason it allowed the reply to this category of message.

so weird that a communications provider sends text that can't be replied to!

Re: Unable to respond to text message

Si+sky — Wed, 18 Dec 2024 18:10:16 GMT

I'm on O2 and couldn't sms on an iPhone 14pro on iOS 18.1.1

hours on support to O2 and still not resolved. They claim I have no premium numbers barred on

my account but I still can't reply to openreach.

The only work around I found was to put my sim in an old iPhone SE running an older iOS. Then I was able to reply to the openreach SMS.

Openreach text not delivering.

JP123 — Mon, 24 Feb 2025 22:06:38 GMT

Hi, I just signed up with sky and got a text from Openreach saying "do you have access to the property...?" and i replied YES, yes, Yes but the texts arent sending and then 3 ish hrs later they send another text saying the same thing but i keep trying to reply but it says "not delivered" and its driving me mad. If anyone could help I would appreciate it!

Re: Openreach text not delivering.

GD1 — Mon, 24 Feb 2025 22:08:30 GMT

@JP123 Who is your mobile provider?

Re: Openreach text not delivering.

JP123 — Mon, 24 Feb 2025 22:09:24 GMT

Tesco is my provider.

Re: Openreach text not delivering.

GD1 — Mon, 24 Feb 2025 22:13:22 GMT

@JP123 Have you reached out to them to check there isn't an issue their end?

Re: Openreach text not delivering.

JP123 — Mon, 24 Feb 2025 22:14:05 GMT

Not yet, as I just got the open reach text today

Re: Openreach text not delivering.

Chrisee — Tue, 25 Feb 2025 07:17:15 GMT

@JP123 rreply with Y not the word yes the automstedcsystem onky accepts Y or N.

Re: Openreach text not delivering.

JP123 — Tue, 25 Feb 2025 07:57:22 GMT

I tried that, didn't work annoyingly. But thanks anyway

Re: Openreach text not delivering.

FLC — Tue, 25 Feb 2025 08:51:50 GMT

Try this.