topic Re: Disconnecting devices in Broadband

Disconnecting devices

Mj29 — Mon, 09 Dec 2024 14:20:34 GMT

Recently switched from talk talk to sky have the white router and fastest broadband possible. All the devices upstairs keep disconnecting. Try changing channels and security levels etc. Is the router not good enough to reach the upstairs? In a small 3 bed semi. Never had this problem with the last router and talk talk.
Many thanks in advance

Re: Disconnecting devices

Addie15 — Tue, 10 Dec 2024 09:13:37 GMT

Hi there, @Mj29. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Disconnecting devices

Mj29 — Tue, 10 Dec 2024 09:24:40 GMT

Thank you much appreciated