topic Re: LOS - Solihull in Broadband

LOS - Solihull

Willettsio — Tue, 10 Dec 2024 08:13:07 GMT

Lost connection on 09.12.24 @ 2PM

potentially no service until the 12.12.24

i am attempting to run a business here and this is the busiest time of year I am going g to potentially lose thousands of pounds in revenue

please contact me and fix this issue as a matter of urgency

Re: LOS - Solihull

TimmyBGood — Tue, 10 Dec 2024 08:59:11 GMT

@Willettsio wrote:

please contact me and fix this issue as a matter of urgency

That won't happen from a forum post. Using domestic broadband for business purposes brings no additional priority: the Openreach target time to fix is two working days after a fault is logged (as the dates you quote suggest), but following a named storm this is almost inevitably going to slip.

Re: LOS - Solihull

Daniel0210 — Tue, 10 Dec 2024 09:00:24 GMT

@Willettsio

Sky can't contact you. Your domestic broadband account isn't linked to your Community log-in name so Sky wouldn't know who you are anyway. If you haven't done so already contact Sky asap to report it.

In case you aren’t already aware, the following link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky domestic Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).