topic Re: Sky Max Hub not displaying correct IP in Broadband

Sky Max Hub not displaying correct IP

Noopy66 — Mon, 09 Dec 2024 12:49:20 GMT

I have just had SKY Max hub and Fibre installed, however while trying to get my Port Forwarding to work for CCTV (which is it not now), I find the CCTV PC on my LAN does not show correct IP address in the SKY Hub access.

Edit the device to show IP ending in 10, click Save, then go back to Device list and it shows IP ending in 2?

However bottom pic shows that the PC is actually set and working as IP ending in 10

WHY is the SKY Max hub not displaying the correct IP, is this a cause of my Port Forwarding not working???

I have been a few days trying to set this up so I can access my CCTV from outside, it works fine while on my LAN

Re: Sky Max Hub not displaying correct IP

Noopy66 — Mon, 09 Dec 2024 13:46:27 GMT

Does not save correct IP?

Re: Sky Max Hub not displaying correct IP

Daniel0210 — Mon, 09 Dec 2024 13:54:10 GMT

@Noopy66

Some of your images have been rejected. Sky don't allow IP or Mac addresses or telephone numbers/SSID's for your router. Feel free to resubmit them with this information blocked out.

Re: Sky Max Hub not displaying correct IP

Noopy66 — Mon, 09 Dec 2024 14:00:18 GMT

Thanks Daniel. didnt realise that, especailly as my query is regarding IP address being incorrectly assigned on SKY Max

have now masked these, hope the pics are allowed now first pic shows how the router saves my input and second pic shows what I entered before saving the IP

Re: Sky Max Hub not displaying correct IP

Chrisee — Mon, 09 Dec 2024 14:32:00 GMT

@Noopy66 what IP address does the pc report it is using? If I understand how the port forwarding works onnthe Hub 6 I think you just need to pick the correct device name from the drop down which is linked to its mac address to set up the rule.

Re: Sky Max Hub not displaying correct IP

Noopy66 — Mon, 09 Dec 2024 14:47:20 GMT

Hi @Chrisee , my hub is SR213, and the PC shows the correct IP ending 10 however SKY hub is showing it ending in 2 in the Connected Devices.

I have set up port forwarding rules using the SKY app as I could see the PC name in the drop down box and assigned the port I want open, not sure if the hub is seeing the PC as the wrong IP?

I have also set up a Firewall rule in Widows Defender to allow this any traffic into this port to access the PC, however after testing to see if the port is open, it is not, I am not sure if I have missed something out but cannot get port forwarding to work.

Re: Sky Max Hub not displaying correct IP

Chrisee — Mon, 09 Dec 2024 14:50:53 GMT

@Noopy66 SR213/Hub 6 are the same thing. How are you testing the rule if it is using one of the port testing sites they only give a result in the target app responds which most dont. The only accurate test is if the app works as intended.

Re: Sky Max Hub not displaying correct IP

Noopy66 — Mon, 09 Dec 2024 15:07:39 GMT

@Chrisee I am using the web based testing to see if Port is open, it has worked before , I have just moved from BT where Port Forwarding worked fine and testing from these web sites showed Port open on my PC where I have Blue Iris software running my CCTV system,

I have also checked by trying to access my CCTV from extrenal address and this does not work.

I am having so much trouble setting up this port forwarding with SKY, they promised it would work and is one reason I switched 😞

Re: Sky Max Hub not displaying correct IP

Chrisee — Mon, 09 Dec 2024 15:10:59 GMT

@Noopy66 undo the address reservation and reboot the hub to see if that helps as although the address reservation option is present in the web interface I am not sure it is properly supported. Port forwarding does work for most people.

Re: Sky Max Hub not displaying correct IP

Noopy66 — Mon, 09 Dec 2024 15:35:35 GMT

@Chrisee I have deleted all info for previous setup, then changed IP on my CCTV PC to another IP, rebooted the hub, set up Port Forward again to new IP, created Inbound rule on Defender on PC, tested if the port is open and it is still not open. Also tested from extrenal address and no luck.

Is there anybody on SKY helpdesk who can assist technical questions

Re: Sky Max Hub not displaying correct IP

Chrisee — Mon, 09 Dec 2024 16:09:55 GMT

@Noopy66 I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

They are pretty knowledgable group and have support if required.

Re: Sky Max Hub not displaying correct IP

Addie15 — Tue, 10 Dec 2024 09:08:13 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Noopy66.

Re: Sky Max Hub not displaying correct IP

Noopy66 — Tue, 10 Dec 2024 09:27:41 GMT

hi @Addie15 , not sure how we chat let me know what I have to do?

Re: Sky Max Hub not displaying correct IP

Chrisee — Tue, 10 Dec 2024 09:28:49 GMT

@Noopy66 there should be a new brightly coloured chat icon on the pages in the forum press thst to start a chat session.

Re: Sky Max Hub not displaying correct IP

Noopy66 — Tue, 10 Dec 2024 09:30:56 GMT

thanks @Chrisee I have added some chat on there but thought it was just a normal chat session

Re: Sky Max Hub not displaying correct IP

Chrisee — Tue, 10 Dec 2024 09:39:54 GMT

@Noopy66 it is but the agents run multiple chats so you have to wait until they get to yours it isnt instant.

Re: Sky Max Hub not displaying correct IP

Noopy66 — Tue, 10 Dec 2024 11:45:25 GMT

@Chrisee @Addie15 thanks for the chat today, could not help me fix this problem and gave me number to ring but the person I am speaking to is just reading from a list of questions and useless.

I have just noticed that my IP is shared using MAP-T and reading info on this it suggests that might be stopping me from using Port Forwarding?

Re: Sky Max Hub not displaying correct IP

Chrisee — Tue, 10 Dec 2024 11:52:22 GMT

@Noopy66 MAP-T shouldn't affect port forwarding as such. Setting up a port forwarding rule on a SR213 should switche the sharing ratio from 8:1 to 1:1 automatically.

Re: Sky Max Hub not displaying correct IP

Noopy66 — Tue, 10 Dec 2024 11:58:36 GMT

thanks @Chrisee , it has changed the ratio to 1:1 so that should be OK

The Sky helpdesk was absolutely useless, reading info and askiing me to check things on my router and SKy app which were not there, so obviously did not know what the Sky Max screen or app included, in the end she told me to ring the number again and hopefully get put through to someone else in her department- what a waste of an hour....

Re: Sky Max Hub not displaying correct IP

FLC — Tue, 10 Dec 2024 12:09:18 GMT

Going back to the original IP address issue, it seems that Sky's routers reserve the whole address range for DHCP. Just had a look at my SR213's web interface & it appears that you can still amend the range. So I'd be inclined to limit the range & set a static IP address on the PC itself outside that, rather than rely on a reserved address from the Hub. I have my DHCP address range to start at 101.

192.168.0.1 > Connection > Local IP Network.