topic Re: Laptop won't connect to Sky Pod in Broadband

Laptop won't connect to Sky Pod

JohnDubs — Thu, 22 Feb 2024 16:45:05 GMT

I have just received my Sky Pod and it has improved connection to my devices with the exception of my laptop.

My laptop will only connect to the Sky Max Router and thus does not pick up the stronger signal from the Pod.

Any ideas if this can be resolved?

I saw a similar question asked from Summer 2023, so wondered if anything had improved since then.

It was a 40 minute wait on the phone to talk to Sky so I thought I would post here.

Re: Laptop won't connect to Sky Pod

JimM1 — Thu, 22 Feb 2024 17:44:47 GMT

@JohnDubs Some devices seem to have issues with connecting to Pods/boosters in general. Are other devices connecting to the pod fine. My laptop will sometimes connect to my booster when the router is the obvious stronger signal, found that switching off wifi connection on laptop will but not allways change to the required device, give it a try.

Re: Laptop won't connect to Sky Pod

peter-marlow+1966 — Thu, 22 Feb 2024 18:42:29 GMT

You may need to go onto the my sky app, broadband, open it my devices and is first if the pod is on line and 2 see what is connected to the hub and the pod

Re: Laptop won't connect to Sky Pod

danmon84 — Thu, 18 Apr 2024 13:03:44 GMT

Did anyone get this sorted? I'm getting the same issue with my work laptop. If I move to my top floor, I can see from the MySky app, that my iphone moves over to the Pod, but the laptop stays connected to the Hub downstairs and the signal is not as strong.

Re: Laptop won't connect to Sky Pod

jamesn123 — Thu, 18 Apr 2024 13:09:47 GMT

@danmon84

Likely to be a driver or windows setting more than a Sky issue, especially if your phone is moving over successfully.

Re: Laptop won't connect to Sky Pod

JohnDubs — Thu, 18 Apr 2024 13:48:15 GMT

Yes, it was sorted by changing the security settings on Sky broadband (through the app) from level 3 to level 2 (if I recall corrcetly) then 'forget network' on the laptop and restrart it. Reconnected to the wi-fi and it's been fine ever since.

Re: Laptop won't connect to Sky Pod

danmon84 — Thu, 18 Apr 2024 15:58:47 GMT

@JohnDubs Thank you so much, that's worked 👍🏻

Re: Laptop won't connect to Sky Pod

KristinaPorter — Wed, 06 Nov 2024 12:58:02 GMT

This has just worked for me after months of trying, thanks so much!

Re: Laptop won't connect to Sky Pod

HilaryUK — Mon, 09 Dec 2024 13:56:16 GMT

Thank you! After hours with work IT, this suggestion got my work laptop connected to my Sky Pod.

Re: Laptop won't connect to Sky Pod

MattyB72 — Mon, 09 Dec 2024 16:59:40 GMT

Also worked for me, but why? Does the Hub use both and the POD only use 3?

Re: Laptop won't connect to Sky Pod

christopher_m_n — Fri, 31 Jan 2025 08:21:09 GMT

This just worked for me too, thank you!

Re: Laptop won't connect to Sky Pod

N4tb0y5on — Fri, 31 Jan 2025 10:28:33 GMT

This is an old thread but just thought i'd reply in case anyone else is having the same issue that this worked for me. Go into advanced wifi settings>Wifi Security level and change from WPA3 to WPA2 and reconnect the laptop. It made me re-input my wifi network password but has picked up the stronger hub connection straight away rather than only connecting to the hub which is further away and through an external wall (office setup in garage).

Re: Laptop won't connect to Sky Pod

MichaelSB — Mon, 01 Sep 2025 09:46:45 GMT

This worked for me, too, so thank you!

Re: Laptop won't connect to Sky Pod

Dabs1981 — Mon, 29 Sep 2025 11:26:56 GMT

Epic! Worked for me also and now my Teams calls don't freeze!

Re: Laptop won't connect to Sky Pod

m_tillbrook — Fri, 01 May 2026 13:12:57 GMT

Not being funny - this might work but why should i have reduce the security on my network to get this to work? thats not a solution, its a rubbsih worksaround.

Re: Laptop won't connect to Sky Pod

Chrisee — Fri, 01 May 2026 17:27:43 GMT

@m_tillbrook the question you should be asking is why whoever made your device programmed it so it wont connect to the standard the WiFi Alliance set to allow both devices supporting WPA2 and WPA3 can connect to which is WPA3-T (the T is transitional) which Sky set as the default. You are right it's a work round which is required due to some devices not following the rules. .

Re: Laptop won't connect to Sky Pod

m_tillbrook — Fri, 01 May 2026 17:29:51 GMT

I have WPA 3-T set on my router and my laptop connects fine. It just won't connect to the pod device that's obviously using the same WPA standard.

Re: Laptop won't connect to Sky Pod

Chrisee — Fri, 01 May 2026 17:39:30 GMT

@m_tillbrook you cannot control which unit a device connects to therecsre multiplevpossibilitiescfirst of w hich is the podsxonly support WiFi5 while the hub supports WiFi6 which is faster a nd your laptop will probably wantv to connectvto the fastest source which maybe further away. I am sceptical the WiFi security fix which appeared to work for one case is relevant at all but you are free to dusagree.