https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/4846247#M447204 <P>Hi</P><P>&nbsp; &nbsp;My broadband is not working and my router is not connected&nbsp;</P> Mon, 09 Dec 2024 12:55:25 GMT Wightdog67 2024-12-09T12:55:25Z https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/4846247#M447204 <P>Hi</P><P>&nbsp; &nbsp;My broadband is not working and my router is not connected&nbsp;</P> Mon, 09 Dec 2024 12:55:25 GMT https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/4846247#M447204 Wightdog67 2024-12-09T12:55:25Z https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/4846298#M447213 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4274024">@Wightdog67</a>&nbsp;</P> <P>First thing to check is this link to see if there are any outages in your area:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Mon, 09 Dec 2024 13:33:45 GMT https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/4846298#M447213 caesarome 2024-12-09T13:33:45Z