topic Re: WiFi issue in Broadband

WiFi issue

TommyP — Fri, 06 Dec 2024 19:56:00 GMT

My WiFi to my phone is terrible. Can't even stream a reel without it stopping, the WiFi checker on here says it's good though. Any help please?

Re: WiFi issue

Addie15 — Sat, 07 Dec 2024 10:12:27 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: WiFi issue

Tom-W19 — Mon, 09 Dec 2024 11:33:41 GMT

Hi @TommyP

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.