topic WiFi Connection slowing down in Broadband

WiFi Connection slowing down

HannahvW — Mon, 09 Dec 2024 10:42:33 GMT

WiFi connection seems to take a nose dive everytime I use more than one device at time. If I'm on a work taems call, I have to turn WiFi off on my phone and have any TV streaming paused. Same with streaming and having other devices using WiFi.

Speed/issues tests on my account show everything is fine, but this surely can't be the service expected from Ultra fast plus connection?

Re: WiFi Connection slowing down

Addie15 — Tue, 10 Dec 2024 09:15:12 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147