topic Re: Screen keeps freezing or saying it is loading the program again in Broadband

Screen keeps freezing or saying it is loading the program again

Di58 — Fri, 06 Dec 2024 17:04:50 GMT

Screen freezes , lose the picture or says it reloading program. Sometimes we can hear it but screen goes multicoloured.

Re: Screen keeps freezing or saying it is loading the program again

Addie15 — Sat, 07 Dec 2024 09:33:01 GMT

Hi there, @Di58. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Screen keeps freezing or saying it is loading the program again

Addie15 — Mon, 09 Dec 2024 09:40:55 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.