topic Re: Poor WiFi dropping and poor coverage in Broadband

Poor WiFi dropping and poor coverage

Skw1050 — Fri, 06 Dec 2024 14:10:41 GMT

WiFi keeps dropping out and sometimes won't connect. Tv streaming from the hub often lags between voice and picture. Unable to get WiFi in lots of places around the house, even with an extender

Re: Poor WiFi dropping and poor coverage

Addie15 — Sat, 07 Dec 2024 09:22:42 GMT

Hi there, @Skw1050. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Poor WiFi dropping and poor coverage

Addie15 — Mon, 09 Dec 2024 09:23:01 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Poor WiFi dropping and poor coverage

Addie15 — Sat, 14 Dec 2024 11:06:46 GMT

Update-We are closing this session now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.