topic Re: No connection after power cut in Broadband

No connection after power cut

Leigh87557 — Sun, 08 Dec 2024 18:14:56 GMT

We had A power cut for over 12 hours. The electric has been back on hours and the router has a red light on it. I've unplugged and then plugged back in, same again.

There's no reset button on it. And sky claim there is no outage in the area, the test connection doesn't work and keeps telling me to try later. Any ideas?

Re: No connection after power cut

caesarome — Sun, 08 Dec 2024 19:55:56 GMT

@Leigh87557

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: No connection after power cut

Addie15 — Mon, 09 Dec 2024 09:16:22 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Leigh87557.

Re: No connection after power cut

Lisa-P1987 — Wed, 11 Dec 2024 09:07:51 GMT

We are still looking to help you Leigh87557 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks