topic Re: Inconsistent WiFi connection in Broadband

Inconsistent WiFi connection

Canaryyella — Sun, 08 Dec 2024 16:18:33 GMT

I have been having consistent issues with my Sky WiFi and recently inconsistency with Sonos and am getting very frustrated. Items lose connections and the Sonos now won't connect and it often drops the signal.

I have enough knowledge to think I'm dangerous but clearly not enough to solve the issue.

Configuration

Full sky fibre running the black sky hub

Sky Q and three mini boxes

Asus Mesh running in AP mode (3 x Asus XT8s and 4 x Asus XD5s) . (Still have sky WiFi running but only the sky boxes connected to that)

Asus does not handle DHCP as it is in AP mode that's all handled by the sky hub.
I have about 80 devices (ring, hue, Sonos, etc etc) connected by both WiFi and Ethernet.
I have a scheduled ASUS reboot every night.

I have read a lot about replacing the sky router with the Asus Zen WiFi but don't want to just keep reconfiguring stuff with no improvement. The 2ghz network from Asus seems to be very inconsistent compared to 5ghz network. And the sky q boxes run on 2ghz.

I have spent hours on this and rebooted, unplugged changed channels etc etc with no luck.

Any help would be absolutely amazing.

Re: Inconsistent WiFi connection

Addie15 — Mon, 09 Dec 2024 08:44:40 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Inconsistent WiFi connection

Canaryyella — Wed, 11 Dec 2024 09:30:30 GMT

I am at home, could I start a conversation on the issue?

Adrian

Re: Inconsistent WiFi connection

Canaryyella — Thu, 12 Dec 2024 14:46:25 GMT

The issue seems to be exclusively with the 2 GHZ network band which is what Sonos connects to. Has anyone got any suggestions?

Re: Inconsistent WiFi connection

Canaryyella — Fri, 13 Dec 2024 11:24:37 GMT

Is it worth getting rid of the Sky router, as I have so many deviced connected to it? I read somewhere that the standard sky hub struggles with over 60 devices.

I could buy a new Asus router and utilise that instead.