topic Re: Picture keeps pausing in Broadband

Picture keeps pausing

Paul13__ — Sun, 08 Dec 2024 14:30:43 GMT

Watching a show and the picture and saund pause, causing the sound and picture to be out of synch. My own speed checker says wife slow, but Sky systems says all is good ? I've done resets and searched for updates in settings please help.

Re: Picture keeps pausing

Addie15 — Mon, 09 Dec 2024 08:42:13 GMT

Hi there, @Paul13__. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Picture keeps pausing

Addie15 — Wed, 11 Dec 2024 08:42:10 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.