topic Re: Internet dropping off in Broadband

Internet dropping off

Sarah21985 — Sun, 08 Dec 2024 12:26:44 GMT

We've had full fiber now for the past 3 months and the internet has never worked consistently. We've run tests and the results are always good 300mbps etc but yet the internet doesn't work. To download anything takes days, hours yet not fault can be found. We've had 5 engineers out and not one can find the actual fault. Has anyone else had this from switching to fiber?

Re: Internet dropping off

Addie15 — Mon, 09 Dec 2024 08:40:18 GMT

Hi there, @Sarah21985. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Internet dropping off

Sarah21985 — Tue, 10 Dec 2024 16:48:13 GMT

Hi. I have not had a message yet