topic Re: Wifi in Broadband

Wifi

Nicki15 — Thu, 05 Dec 2024 16:43:57 GMT

my WiFi has been dropping out all week and we've been struggling connecting. I keep checking on the app and it says the connection is fine. But we get notifications that the WiFi is connected with no internet. We've restarted the WiFi and keep having to disconnect and use phone data to get anywhere

Re: Wifi

Tom-W19 — Fri, 06 Dec 2024 10:47:25 GMT

Hi @Nicki15

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Wifi

Addie15 — Mon, 09 Dec 2024 08:25:16 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.