https://helpforum.sky.com/t5/Broadband/Broadband-quality-reduced/m-p/4845732#M447057 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4273494">@NKYBR</a>&nbsp;and <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3369347">@Milly60</a>&nbsp;No one will investigate based on you posting here, the forum is customer to customer support with a few Sky staff who only work office hours.</P><P>If you've run through the troubleshooting and tried the connection test via the app without success you will have to call Sky to report the fault.</P><P>With regards to your security, I'm afraid no provider can offer 100% uptime, so if it's vital that you do then you need to invest in a backup solution.</P> Sun, 08 Dec 2024 21:06:37 GMT daveNOS 2024-12-08T21:06:37Z https://helpforum.sky.com/t5/Broadband/Broadband-quality-reduced/m-p/4845650#M447041 Hi Since work in the BH12 area, our broadband quality has reduced to sky glass. Programs freeze and do not load as well. Could you investigate please? Sun, 08 Dec 2024 19:42:53 GMT https://helpforum.sky.com/t5/Broadband/Broadband-quality-reduced/m-p/4845650#M447041 NKYBR 2024-12-08T19:42:53Z https://helpforum.sky.com/t5/Broadband/Broadband-quality-reduced/m-p/4845696#M447052 <P>What about us that need the internet and paying for it my security isn't working&nbsp;</P> Sun, 08 Dec 2024 20:21:56 GMT https://helpforum.sky.com/t5/Broadband/Broadband-quality-reduced/m-p/4845696#M447052 Milly60 2024-12-08T20:21:56Z https://helpforum.sky.com/t5/Broadband/Broadband-quality-reduced/m-p/4845699#M447053 <P>I don't fall into that post code</P> Sun, 08 Dec 2024 20:23:34 GMT https://helpforum.sky.com/t5/Broadband/Broadband-quality-reduced/m-p/4845699#M447053 Milly60 2024-12-08T20:23:34Z https://helpforum.sky.com/t5/Broadband/Broadband-quality-reduced/m-p/4845732#M447057 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4273494">@NKYBR</a>&nbsp;and <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3369347">@Milly60</a>&nbsp;No one will investigate based on you posting here, the forum is customer to customer support with a few Sky staff who only work office hours.</P><P>If you've run through the troubleshooting and tried the connection test via the app without success you will have to call Sky to report the fault.</P><P>With regards to your security, I'm afraid no provider can offer 100% uptime, so if it's vital that you do then you need to invest in a backup solution.</P> Sun, 08 Dec 2024 21:06:37 GMT https://helpforum.sky.com/t5/Broadband/Broadband-quality-reduced/m-p/4845732#M447057 daveNOS 2024-12-08T21:06:37Z