topic Re: How to add 2.4GHz on my Wi-Fi in Broadband

How to add 2.4GHz on my Wi-Fi

DGMC97 — Sun, 08 Dec 2024 15:33:25 GMT

Hi, I need to connect my home security camera to my Wi-Fi however it won't connect due to it being 5GHz. Please could someone help me with instrunctions on how to add 2.4GHz please.

thank you

Re: How to add 2.4GHz on my Wi-Fi

TimmyBGood — Sun, 08 Dec 2024 15:41:24 GMT

@DGMC97

All current Sky Hub models broadcast both 2.4Ghz and 5Ghz signal by default. The older 2013 model is 2.4Ghz only.

Re: How to add 2.4GHz on my Wi-Fi

DGMC97 — Sun, 08 Dec 2024 16:00:19 GMT

Hi, thanks for your reply.

I saw an answer on a previous post about making the sky box show two different options when connecting to the internet, one option being 5GHz and the other being 2.4GHz so that it's easier to select the correct one. Do you know how I do this? I can't connect anything that needs 2.4GHz with my current set up, my Wi-Fi is only a few months old.

Re: How to add 2.4GHz on my Wi-Fi

TimmyBGood — Sun, 08 Dec 2024 16:15:00 GMT

@DGMC97

Is yours a white or a black Sky Hub?

Unsynchronizing and renaming the bands isn't possible on the white Max Hub.

Re: How to add 2.4GHz on my Wi-Fi

DGMC97 — Sun, 08 Dec 2024 16:58:58 GMT

Hi, I have the black hub

Re: How to add 2.4GHz on my Wi-Fi

TimmyBGood — Sun, 08 Dec 2024 19:44:49 GMT

@DGMC97

As posted by @jamesn123

Note that this process does not apply to the new (white) Max Hub

So to split the two channels you need to go to your router config page which can be found by typing 192.168.0.1 into your web browser.

To access the page, you'll need;

username: admin

password: sky OR your WiFi password

- Select wireless from the navigation bar and scroll down a little and untick the 'Synchronise 2.4GHz and 5GHz settings'

- Scroll to the bottom of the page and hit apply.

- Once the page reloads you need to go to the 5GHz wireless settings page on the sub navigation bar below where you click wireless before

- In the 5GHz section you want to go to the box called 'Name (SSID)' and add something like 5g to the end of the current name

- Scroll down and hit apply

- Then on any wireless device you should now see two networks. One network will be the same name as usual and will be 2.4GHz band and the other will be the usual name with 5G on the end (Or whatever you typed). Connect any 5GHz capable device to the 5GHz network and see if it works correctly. The WiFi password should be the same if you havent changed it.

Re: How to add 2.4GHz on my Wi-Fi

DGMC97 — Tue, 10 Dec 2024 16:04:47 GMT

Hello, thank you so much for your help.

sounds really stupid but what is my admin? Is it my email address to my sky or my Wi-Fi name?

Re: How to add 2.4GHz on my Wi-Fi

Chrisee — Tue, 10 Dec 2024 16:17:40 GMT

@DGMC97 the user name is always "admin" without the quotes.

Re: How to add 2.4GHz on my Wi-Fi

jamesn123 — Tue, 10 Dec 2024 16:17:40 GMT

@DGMC97

The username is included in the instructions, its 'admin' thats it, not an email or anything else.

Re: How to add 2.4GHz on my Wi-Fi

Ciaran88 — Thu, 13 Mar 2025 01:08:32 GMT

I have followed the instructions as best I can but when I click apply after unticking the synchronize button my network drops and can't seem to do anything. Any suggestions?

Re: How to add 2.4GHz on my Wi-Fi

Chrisee — Thu, 13 Mar 2025 07:03:30 GMT

@Ciaran88 if you are using a devicecconnected by wifi as soon as you apply the chsnges you will lose the connection as the hub shuts down and restarts the wifi. Think of it being like sawing off the branch you are sitting on. That is why any changes to WiFi settings is best done using a device connected by Ethernet.

You can make the changes using a wifi device but dont be surprised when you apply the changes your device loses its connection for a few minutes its totally normal. You may have to reconnect if you have renamed the band that the device happened to be using.

Re: How to add 2.4GHz on my Wi-Fi

Bliss1 — Mon, 16 Mar 2026 22:44:21 GMT

Hello. Please I have the same issue as I am trying to connect a device that only allows 2.4GHz. However I have the white Sky. Please do you have any solution to this? I have tried to play around with my device setting on my Sky app but everytime I toggle off 5GHz it automatically toggles back on.

Re: How to add 2.4GHz on my Wi-Fi

JimM1 — Mon, 16 Mar 2026 23:08:06 GMT

@Bliss1 That's all you can do, the app is what switches the band off or on.

Sky Max change settings link.
https://www.sky.com/help/articles/change-wifi-max-hub-settings-a

Re: How to add 2.4GHz on my Wi-Fi

Bliss1 — Tue, 17 Mar 2026 00:24:52 GMT

Thanks @JimM1. I finally got it to work. I saw another thread where someone said they got it to work by turning off the toggle for 5GHz and also changed the WIFI security level to WAP2. That seemed to do the trick for me as well. Adding this here in case someone else has the same issue with the white broadband.

Re: How to add 2.4GHz on my Wi-Fi

JimM1 — Tue, 17 Mar 2026 06:45:14 GMT

@Bliss1 Surprised that the 5Ghz band would not switch off until you dropped back the securities, WPA3-T should not cause that to happen, but if that worked it's more than likely the best mode to have anyway, WPA2 is a more stable mode operation, just be aware that if you do factory reset the hub anytime it will default to the WPA3-T as it's operating mode!

Re: How to add 2.4GHz on my Wi-Fi

Monkey1e — Thu, 26 Mar 2026 11:41:01 GMT

Hi I am having this problem can you let me know how you did it please

Thank you

Re: How to add 2.4GHz on my Wi-Fi

Chrisee — Thu, 26 Mar 2026 12:05:43 GMT

@Monkey1e if you have a black Sky hub the instructions are given in an earlier post in this thred. If your hub is white simply go into the hub's advanced settings in the My Sky app the turn off the 5GHz band for a few minutes while you attach your device then switch the 5GHz band back on. If your device wont connect try changing the WiFi security level to WPA2 and trying again.

Re: How to add 2.4GHz on my Wi-Fi

Monkey1e — Thu, 26 Mar 2026 12:11:37 GMT

Ok sorry i miss read it I thought they got it to work another way, right pain this!