topic Re: No Internet in Naas in Broadband

No Internet in Naas

Radekkali — Sun, 08 Dec 2024 10:13:56 GMT

Hi I don't have Internet since yesterday morning . Do anyone else have same issue ? It's there any breakdown ?

Re: No Internet in Naas

caesarome — Sun, 08 Dec 2024 10:24:07 GMT

@Radekkali

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: No Internet in Naas

Simplyduff — Sun, 08 Dec 2024 11:09:47 GMT

Also without Internet for over 24 hours in same area. Fault and line test links both lead to an engineer call out.

Would consider this a serious issue at this stage. When will it be resolved?

Re: No Internet in Naas

GD1 — Sun, 08 Dec 2024 11:11:58 GMT

@Simplyduff This is a customer helps customer community, as such we can't tell you when the outage will be resolved as we don't have access to what the outage is.

Re: No Internet in Naas

caesarome — Sun, 08 Dec 2024 12:13:40 GMT

@Simplyduff wrote:

Fault and line test links both lead to an engineer call out.

Have you booked the engineer call out as you might not get your line restored otherwise.

Re: No Internet in Naas

TimmyBGood — Sun, 08 Dec 2024 14:13:36 GMT

@Simplyduff wrote:

Would consider this a serious issue at this stage. When will it be resolved?

Perhaps the named storm which swept across the entire island might not be unrelated?