topic Re: Received someone else’s broadband hub in Broadband

Received someone else’s broadband hub

Db93 — Sun, 08 Dec 2024 12:47:46 GMT

I have been on holiday for three weeks and have come home to find what looks like a package with a broadband hub inside, with an activation date 2 days from now. The name on the parcel is the person who lived here previously but more than a year ago. I have no contact information for this person.

Today is Sunday, so the Post Office is closed to return to sender. I am also leaving again this evening and will not be back until January. There is nothing I can really do and it's not exactly my problem to solve. I am mainly posting this as accountability.

Re: Received someone else’s broadband hub

GD1 — Sun, 08 Dec 2024 12:51:05 GMT

@Db93 By posting here you're not contacting Sky, no one here knows who you are or any details of the correct account or even your address.

Nothing can or will happen as a result of your post.

Re: Received someone else’s broadband hub

Db93 — Sun, 08 Dec 2024 12:52:45 GMT

I know that. I will be charged to call Sky and I don't want to spend ages on hold for something that isn't my problem. Posted as evidence for accountability in case Sky send letters when I'm away again.

Re: Received someone else’s broadband hub

caesarome — Sun, 08 Dec 2024 13:05:11 GMT

@Db93 wrote:

I will be charged to call Sky

If you have free minutes with your phone provider then calling Sky on their 03 number will use them so should not cost you a penny.

Re: Received someone else’s broadband hub

GD1 — Sun, 08 Dec 2024 13:22:34 GMT

@Db93 Sky won't know who this post is from, or what address this even relates to, as previously advised, therefore you can't use it as accountibility.