topic Re: Broadband not working ipswich in Broadband

Broadband not working ipswich

LyndaA — Sun, 08 Dec 2024 12:31:59 GMT

Sky broadband not working since last evening, test showing everything ok.
Followed all the usual advice to fix but still not working.

Re: Broadband not working ipswich

GD1 — Sun, 08 Dec 2024 12:33:01 GMT

@LyndaA First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Broadband not working ipswich

LyndaA — Sun, 08 Dec 2024 12:36:18 GMT

Yes, done all that and not showing any outage in the area and test says all

ok but router still not working. Only 3 green lights and one amber light.

Re: Broadband not working ipswich

caesarome — Sun, 08 Dec 2024 13:09:24 GMT

Have you rebooted your broadband hub ?