topic Re: Too slow wifi in Broadband

Too slow wifi

Nolly95 — Sat, 07 Dec 2024 08:17:58 GMT

This has been happening for the last 10 days & I'm fed up now. Pages either take time to load or they don't at all. I'm now relying on my phone data & hotspot to do my work? I ran the tests through Sky app & they said all is fine- no they're not Switched the hub off & on didn't help at all. Any ideas?

Re: Too slow wifi

Addie15 — Sun, 08 Dec 2024 11:08:03 GMT

Hi there, @Nolly95. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Too slow wifi

Nolly95 — Sun, 08 Dec 2024 11:09:15 GMT

Thank you! Will wait for the invite

Re: Too slow wifi

Addie15 — Tue, 10 Dec 2024 13:42:20 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.