topic Re: No Access to Internet in Broadband

No Access to Internet

KwekuBB — Thu, 05 Dec 2024 15:27:04 GMT

I've done the service checker and even though it recognises there is a problem with our access to the Internet from our Broadband, through the service checker it shows there are no issues??? Because of this, it won't take me to get an engineer sent to our property to sort this out. I've already disconnected it and reconnected the Broadband box it but this issue is still pervasive.

Re: No Access to Internet

Mr+Flibbles+86 — Fri, 06 Dec 2024 10:38:46 GMT

Hi there @KwekuBB , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No Access to Internet

Addie15 — Sun, 08 Dec 2024 10:40:41 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.